Frequently Asked Questions
Explore the FAQs to streamline your digital journey with EINO! Get ready for a transformative experience in the world of digitalization.
A sophisticated, digital tool for your own knowledge management. With EINO, every entrepreneur, employee or other authorized person can – ideas, thoughts, experiences – i.e. information of all kinds
- Store securely digitally (save)
- Search and find
- Make it accessible (share)
EINO helps craft and service companies who often look for information like a needle in a haystack in their everyday work. Our customers can not only easily store business know-how digitally, but also access it very smartly and quickly. This massively increases the daily time budget that you can use for sales-relevant work such as customer care, customer service or acquisition.
Too much high-level knowledge remains hidden.
Too much work is done twice or three times.
Too much time is spent looking for things.
Too many companies sell themselves far short of value.
Too many companies are no longer working in a way that is up to date.
All of these things are unnecessary – let’s get rid of them.
Knowledge in companies has an invaluable value!
Our service makes a decisive contribution to ensuring that knowledge in companies can be protected, found quickly and used effectively. A real trump card to increase your company value.
These are essentially people from the two companies:
- Business next level
- BaryTech (Barycenter Technologies)
The Business Next Level LLC is an internationally active consulting company for small and medium-sized businesses that specializes in the digitalization market. The strength lies in the conception and development of creative, individual and, above all, innovative solutions. The main focuses here are:
- The identification of processes whose optimization gives employees more time
- The automation of precisely these repetitive processes. BNL has the right tools in its luggage
The Barycenter Technologies UG is a Berlin-based startup and specialist in the development of customized, modern AI-supported software. Artificial intelligence, Internet of Things and App Store optimization are among the core competencies of the digital forge, which has excellent connections to the software development regions of India and Bangladesh.
By using smart technologies in the area of knowledge management, we increase:
- Dramatically improve your efficiency in your daily work
- Massively the value of your company
- The competitiveness in the market
- The attractiveness for investors and potential successors
Knowledge, experiences and ideas from you and your employees will:
- Stored digitally – at the push of a button
- This minimizes the risks in the event of the failure of knowledge carriers
- This massively increases the usability of information for yourself and others
- Relieves employees’ mental stress because they can save new insights immediately
- Found quickly – at the push of a button
- The minimized search times massively streamline various operational processes
- Creates new dimensions in induction, training and instruction
The idea for EINO was born in 2020 (at that time under the working name “Smartfinder”). After in-depth market analysis and numerous discussions with entrepreneurs, the concept was created, then the business plan and finally the starting signal for programming a prototype was given in 2021. The company EINO World GmbH was founded on August 8, 2022 and has been located in the Innovation and Trend Center in Bentwisch near Rostock since then.
Flashback : From the experiences and observations in the years of advising and supporting companies in the years before 2020, one topic in particular came to light again and again for which there were hardly any or no really good software solutions that actually helped companies in the field of knowledge retention modern, smart and intuitive helps.
We understand that time is precious. For all of us! you can see the EINO journey as a journey on an express train route. Our software accelerates the transfer of knowledge so that your employees reach their destination faster and more efficiently – without long detours.
In other words – our onboarding programs are specifically designed to minimize the time required. Companies report an average training period of just one to two weeks – with an impressive increase in productivity afterward.
Oh – we take these concerns very seriously. Good software is certainly only “half the battle” – on the other hand, your job is of course not without – the right corporate culture, a feel-good atmosphere and a high level of employee identification.
For our part, we can offer the following to make an introduction easier: So that it’s not like learning a new language, EINO is like a captivating book that inspires your employees and captivates them with WOW effects right from the start.
EINO belongs thematically to the area of self-organization and productivity. When comparing the market, it is also important to clearly distinguish between EINO and CRMs, DMS and project management systems. EINO also has no claim to be a classic e-learning platform – EINO rather helps to form the e-learning basis. Integrations and interfaces are certainly provided for all of these solutions!
EINO is a SaaS (Software as a Service) and in the broadest sense KaaS (Knowledge as a Service).
A legitimate question – because as an entrepreneur it is essential to keep an eye on your budget and costs. For this reason we have an EINO configurator. With this calculator you can determine the costs that you will incur now and later if you further scale your use, tailored to your individual needs. So pure transparency. You can access the configurator here: https://konfigurator.eino.world
Again in general about the costs: If your company is worth something to you, if you see knowledge as an elementary asset, then the topic of “costs” is put into perspective. I have two examples of this:
- Think of it like planting a tree. At first it may be an investment, but over time it will grow and bear valuable fruits. The fruits here are improved knowledge transfer and increased efficiency.
- In many companies, up to 25% of working time could be saved by using knowledge transfer software. Permanently! This led to an increase in efficiency and an average return of 250% within the first year.
The investment is important! Early customers have reported to us that they experienced a cost savings of 15-20% within the first six months of implementing our software. These numbers show that ROI is being achieved faster than many expect.
If you look at the investment like growing an orchard, EINO will deliver a bountiful harvest of productive results that will more than make up for your investment in the process.
Activating additional users or functions (e.g. unlimited QR codes) is usually accompanied by a payment process. This logically requires the specification of a valid payment method. Even if the current payment amount is reduced to zero using a voucher code (e.g. discount for 1 month or 1 year), providing payment information is mandatory. This ensures that payment can be made fully automatically after the discounted period has expired.
Note: If the EINO customer has already provided payment details for a previous payment transaction, they obviously do not need to be entered again.
How does EINO handle sensitive information and what protective measures are taken?
Data security is of utmost importance to us. Think of our software as a digital vault that keeps your valuable information safe. Through our careful selection of the hosting country, the cloud infrastructure provider and of course our own architecture and security protocols, we have “composed” the best possible package to ensure that our customers’ data is optimally protected.
There are two aspects to this:
- Your data is stored cloud-based so that you can access it over the Internet using a browser or app, regardless of time and location
- Your data is in Germany – specifically: on high-performance servers in Frankfurt am Main (exactly in Limburg)
- more details: OVHcloud Datacenter locations
Like many other customers, we have chosen to host our infrastructure (IaaS = Infrastructure as a Service). EINO uses OVHcloud. We chose exactly this provider because we benefit comparatively the most in terms of performance, security, reliability and scalability for our needs.
By the way: OVHcloud is Europe’s leading cloud provider. They deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacentres and points of presence spread across the globe.
OVHcloud infrastructure is designed for the cloud and meets one of the the most stringent security requirements in the world. It is monitored 24/7 to ensure the security, integrity and availability of customer data. All data flowing over the own OVH Global Network (connecting data centers) is automatically encrypted at the physical layer before being exchanged. With EINO we can build on one of the most secure global infrastructure, confident that we can always control, encrypt, move and manage our data.
The IT infrastructure that OVH provides to its customers is designed and managed in accordance with best security practices and a variety of IT security standards. The following is a partial list of the assurance programs that OVH complies with:
- ISO 27001 / 27017 / 27018 (ISO/IEC 27001:2013 Certification and ISMS relating to information security managment systems for cloud services)
- ISO 27701 (ISO/IEC 27701:2019 Certification and PIMS relating to personal data processing security management)
- GDPR (Compliance with Regualtion [EU] 2016/679 knwon as General Data Protection Regulation)
- SOC 1, 2, 3 (AICPA certification SSAE 16/ISAE 3402 Type 2) for control over financial reporting
- CSA STAR (Cloud Security Alliance Level 1)
- CISPE (Signatory of code of conduct for Cloud Infrastructure Services Providers in Europe)
- Healthcare Data in Europe (Compliance for hosting healthcare data from French, British, Italian, German and Polish citizens)
- PCI DSS (Certification to protect PCI DSS 3.2 PSP level 1 payment card information)
- EBA (European Banking Authority)
- SWIPO (Signatory of the SWIPO IaaS Code of Conduct on cloud service poratbility)
- C5 (Cloud Computing Compliance Criteria Catalogue)
OVHcloud provides customers with a wealth of information about its IT control environment through white papers, reports, certifications, accreditations, and other third-party attestations. More information can be found here:
A data processing agreement defines the rights and obligations between you as the controller and EINO as the processor.
processor are defined. For example, we also undertake to ensure that we process the personal data that you provide to us only for the agreed purposes.
Through the data processing agreement, we also undertake to take comprehensive protective measures when processing of the data. An overview of these measures (technical and organisational measures in accordance with Article 32 GDPR) can be found in Annex 2 of the DPA contract.
You can find the data processing agreement under My profile > Legal information in your account. You can also download the DPA contract there at any time.
It is not necessary for you to sign it at this point, as you have already given your consent by you have already given your consent via the checkbox in the customer account (Sign up).
When using EINO in your company, you are obliged to ensure the fulfilment of information obligations such as employee information in accordance with Art. 13 GDPR and documentation in the processing directory according to Art. 30 GDPR.
Yes, you can determine for your company what information and personal data you process in EINO and how your team may use EINO.
We will be happy to answer them personally. You can contact our external data protection officer Mag.a iur. Elisa Drescher at office@scaleline-ltd.com at any time.